LEKAT RETURN POLICY
To return one or more items from an order:
- The return must be requested within 14 days of the delivery date
- The item must be in its original, unused, unaltered and unwashed condition
- The item must be returned with the tags and packaging in their original condition
Please note: Final Sale items are not eligible for return
To initiate a return, please submit a request through your LEKAT account. Alternatively you can contact our Customer Care team to assist you with the return process. LEKAT adheres to a strict no-paper policy, as to reduce waste. This is why shipments do not include a return slip inside the box.
LEKAT reserves the right to reject returns which did not comply to the return policy. Returns that do not respect the policy may be sent back to the original shipping address.
International Returns International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.
LEKAT does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, LEKAT will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.